DeKalb Sycamore Chevrolet GMC - 1925 Mercantile Drive, Sycamore

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Reviews about DeKalb Sycamore Chevrolet GMC

• Christa Mozdzien
  ★ ☆ ☆ ☆ ☆
  The sales department is nice. They are very friendly and will do whatever they can for you. The poor rating is for the service department. They have had my husbands car for the better part of 3 months now and still can't figure out whats wrong with it. When the shop says they are going to call me back, I never receive a call. When I call to get updates, all I hear is that it hasn't been looked at it in the past few days. They have said since this has started that it's under warranty and today they try to tell me its not. I have contacted corporate about how the car still isn't fixed and even they are having a difficult time getting a hold of the dealership for updates. I hate that were paying for a car the dealership is driving around trying to figure out. They got us a rental from hertz and let the authorization lapse so hertz started charging our credit card. Also, they have jacked up the price of an oil change. It used to be $35 and now its $52. They claim prices went up at the beginning of the year I was not informed of the price increase when I dropped off the car. I know they were busy but someone still should have said something. There is no sign anywhere informing people of the prices, so the least they can do is say something. This is absolutely ridiculous. Choose somewhere else to get your vehicle serviced.

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